Shipping & Delivery

Shipping Overview

Each artwork is a one-of-a-kind piece and requires specialised handling to ensure it arrives safely at your location. We work with professional art shipping services that provide secure packaging, insured transport, and careful handling.

Shipping and insurance fees are calculated based on your location and artwork size and are added automatically at checkout.

How Shipping Works

1. Purchase the Artwork
Select your artwork and complete your purchase. Shipping and insurance fees will be applied at checkout based on your delivery location and the selected artwork size.

2. Professional Packing
Each artwork is professionally packed and crated using materials and methods appropriate for its size, weight, and fragility.

3. Delivery with Insurance
Once packed, your order will be shipped via a trusted art logistics provider. You will receive a tracking number and estimated delivery timeframe once the artwork is dispatched.

Each artwork is prepared for shipment with professional framing, custom crating, and secure handling.
Shipping and handling costs are typically $300–$600 within the Australia and approximately $1,000 - $1,200 for international destinations. The exact amount is confirmed based on size and location.

Shipping Timeframes

Orders are usually dispatched within 10–14 business days following payment confirmation.

Shipping timeframes vary by location and courier availability. You will receive an estimated delivery window and tracking information once your order is dispatched.

Please allow additional time for international shipments and customs clearance.

Refunds & Cancellations

  • Cancellations:

    • Due to the exclusive nature of our artworks, all purchases are final and cannot be cancelled or refunded once completed.

  • Returns & Refunds:

    • Due to the unique nature of the artworks, returns and exchanges are not accepted unless the item arrives damaged.

      • Each piece is created by fracturing laminated glass with hammer and chisels. Despite professional packaging, fine additional cracks may occur during transport. These are inherent to the material and do not constitute a defect. Only fractures that significantly alter the composition are regarded as damage.

      • Customers must inspect the package upon delivery and report any damage immediately before signing for or accepting the shipment.

      • If the package shows visible damage upon arrival, the buyer must take photos before opening the box and notify the courier immediately.

    • If your artwork arrives damaged, please contact us within 48 hours of delivery with:

      • Clear photos of the damaged artwork and packaging

      • A detailed description of the issue

    • Do not discard the packaging, as it may be required for the insurance claim.

    • We will assess the case and work with the shipping company to resolve it. Refunds or replacements are considered case by case.

    • We are not responsible for damage caused after delivery (e.g., accidental drops, mishandling, or improper installation by the buyer).

Packaging & Handling

Your artwork will be:
✅ Professionally packed with protective crating
✅ Fully insured for safe transport
✅ Shipped via reliable, specialised couriers

We ensure every artwork is securely protected, but if any damage occurs during shipping, please contact us immediately with photos of the package and artwork.

International Shipping & Customs

For international buyers:
🌍 Import duties, customs fees, and taxes are not included and are the responsibility of the buyer.
🌍 Customs processing may cause delays, which are beyond our control.

Questions?

For assistance or inquiries regarding shipping, custom artwork sizes, or special delivery needs, please contact us via contact@agnesburonyiart.com

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